1. GENERAL INFORMATION
1.1 If you are not 100% satisfied with your purchase, you can return it within 60 days of receipt and in 'as new' condition (re-saleable, unworn, unsoiled condition) for a refund or like-for-like exchange (availability dependent due to limited edition nature of some of the products).
1.2 Returns are only accepted for products purchased directly from www.eminenceart.com/, if you have purchased from a third party or retail partner they must arrange your return or exchange.
1.3 If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed, unworn and scent neutral.
1.4 When returning items to HSTL MADE Ltd, please ensure the product is well packaged and protected from damage in transit.
1.5 Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.
1.6 All gift card, face masks and sale items are non-refundable.
2.1 If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
3. FAULTY GOODS
3.1 HSTL MADE Ltd is committed to product excellence and stands behind the quality of the products it produces, unfortunately, from time-to-time manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty.
3.2 Returned faulty items that have been worn should be laundered before return, receipt of unwashed faulty garments may result in your product being returned to sender and rendered an invalid request.
4. HOW TO MAKE A RETURN
4.1 Please send your garment, unused in its original packaging, along with a note detailing your name, order number and return/refund requirements to the following address:
RETURNS, HSTL MADE Ltd, Unit 1, Cornwall Business Centre, Wigston, LE18 4XH, United Kingdom
Please ensure that you dispatch your return with enough carriage for the item and that it is sent either tracked or signed for with proof of postage. HSTL MADE Ltd are not responsible for and are not liable for, any items lost in transit. All carrier choice is at your own risk, we can not take responsibility for loss or damage caused by independent carriers.