Frequently Asked Questions

General

Let's see if we can help with your query, please check out the FAQs below before emailing in your question because it might be quicker!

BREXIT & EUROPEAN UNION TARIFF NOTIFICATION
There are now small courier surcharges applicable to all EU shipments. Tax & duties may also apply upon delivery. For more information please click here

Shipping & Delivery

Please note that deliveries may take slightly longer than quoted depending on where you are based and what local (Covid-19) restrictions there are. You will receive an email as soon as your order has been shipped!

Please refer to the Shipping page for estimated despatch and delivery times. 

All items are subject to a nominal shipping cost.

For UK orders, free shipping will be available for orders over £80.00. For all European zones, free shipping will be available for orders over £120.00.  For more information please see the Shipping page.

All orders ship directly from our fulfilment facility in the UK. A summary of our shipping options are below.

BREXIT & EUROPEAN UNION NOTIFICATION

We have worked closely with our logistics company and associated couriers to ensure that the recent Brexit/EU changes that have occurred to the United Kingdom, make the least amount of impact on you, our loyal customers.

All (EU) shipments/orders are now eligible for additional Brexit surcharges.  For ease and clarity we have incorporated these surcharges within the single shipping price, so you will see a small price increase in relation to your region at the checkout.

Please rest assured that the current transit times will remain the same, despite the extra checks that are now in place.  We have set all custom documents to be completed and sent digitally so that the entire process is paperless and as seamless as possible.

Certain locations in and around Europe will be liable for local tax and duties, these are the sole responsibility of you, the customer, and are not liable to HSTL MADE Ltd.

Please Note
All services require a signature upon delivery.  We cannot deliver to PO Box addresses.If you have a shipping address that is within the EU or the United States then import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority and paid for by you.

Unfortunately due to the remote locations of the countries included in our Rest of World category we get charged a premium for the courier services.  We have absorbed a lot of the cost of these shipping services however, we still have to charge a nominal fee to ensure a safe, tracked service globally.

Country Zones
For the full breakdown, please see Shipping page.

In some locations there are slight delays in delivery however, we are finding this is not occurring very much. There are now small courier surcharges applicable to all EU shipments though we've included these within our shipping rates. Tax & duties may also apply upon delivery and the payment of these are liable by you, the purchaser.

For more information please click here

Returns Policy

If the product is new and unused you can return it to us for a refund within 60 days of receipt. Please visit our Returns section for more information on how to return a product.

Please send your garment, unused in its original packaging, along with a note detailing your name, order number and return/refund requirements to the following address:

RETURNS, HSTL MADE Ltd, Unit 1, Cornwall Business Centre, Wigston, LE18 4XH, United Kingdom

For all information on returns, please visit the Returns page of the website.

You can always send the products back to HSTL MADE in another package but please pack securely and follow the instructions in the Returns section of the website.

Please send your garment, unused in its original packaging, along with a note detailing your name, order number and exchange requirements to the following address:

EXCHANGE, HSTL MADE Ltd, Unit 1, Cornwall Business Centre, Wigston, LE18 4XH, United Kingdom

If we do not have the required garment/size/colour in stock a refund will be issued.
For more information on Exchanges, please see the Returns section of the website.

Pricing & Currency

All Checkout Prices include UK sales taxes and duties; there are no additional fees to pay. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country outside of the European Union.  Prices for Great Britain and Europe include VAT.  These will be your responsibility.

You’ll be charged for your order before it is despatched from our fulfilment facility, for the majority of orders this will be during the ordering process and checkout/transaction request.

For all up-to-date information on the Klarna payment options, please refer to their customer services page, here:
https://www.klarna.com/uk/customer-service/

Out of Stock

The nature of the HSTL.MADE product launches are limited edition.  We mainly manufacture based on demand and rarely hold stock of our items.  When we launch our latest product release you may find that items from a previous launch are included in the current offer - availability on these items are on a strict first come first served basis.

If it is not possible to select an item this means that it is not available, out of stock or is possibly a stocking inaccuracy or website error. We apologies if this happens.

All of the sizes are stated on the individual product pages noting either the chest, waist, foot or head sizes and UK/EU sizing for the women's fit garments.

VIEW SIZE GUIDE HERE


Examples:

MEN - To Fit Chest (approximate):
S - 34/36"
M - 38/40"
L - 42/44"
XL - 46/48"
XXL - 48/50”

WOMEN - UK (approximate):
XS - 8
S - 10
M - 12
L -14
XL - 16